I have booked a ticket and even after the preparation of the chart it is in waitlist… Am I eligible to get a complete refund?
According to IRCTC policy: if the ticket remains in fully waitlisting, it gets automatically canceled. IRCTC deducts Rs. 60-65 per passenger, also the agent commission charges and payment gateway charges are non-refundable. The rest amount is refunded to you. Please refer to the screenshot attached of the refund issued by the IRCTC.
Please find the link for the cancellation policy of the IRCTC: I Ticket Cancel